By hiring Escena's event styling and set-up services, you agree to comply with the following terms and conditions. Please read them carefully.

Booking Confirmation
• Bookings are made upon receipt of payment and security rental bond. Your Booking Confirmation will be sent to your email and may take up to 6 hrs. 
• You must review all booking details, including date, time, and location, to ensure accuracy.
• Any changes to your booking must be communicated in writing at the latest 72 hrs before the event and may be subject to additional fees or availability.

Payment and Bond
• Full payment of hire fee + refundable security bond is required to secure your booking.

Cancellation and Rescheduling
• Cancellations made 72+ hours before the event are eligible for a full refund
• Cancellations made 72 to 48 hours before the event are eligible for an 80% refund.
• Cancellations made 48 to 24 hours before the event are eligible for a 50% refund.
• Cancellations made less than 24 hours before the event are non-refundable.
• Rescheduling is subject to availability and may incur additional fees.
• All cancellations will receive full security bond refund.

Delivery and Collection
• Delivery and set-up are included for bookings within location options available. Additional fees may apply for locations outside the options specified.
• The set-up site will not be relocated more than 5 metres from the original location. 
• Collection and dismantling will occur at the agreed time. Late collection requests may incur additional charges.

Customer Responsibilities
• As the Customer, the set-up area must be left tidy, and free of loose rubbish for our team to easily and safely set-up and collect.
• The Customer, where necessary will provide accurate information when leaving the set-up area earlier than booking time.
• In some cases the Customer is responsible for ensuring site access and readiness for set-up.
• Escena is not responsible for delays caused by inaccessible sites or unforeseen customer-related issues.

Hire Items
• All hire items remain the property of Escena.
• The Customer is liable for any damage, loss, or theft of hire items while in their care.
• Replacement or repair costs will be charged for damaged or missing items.

Special Requests and Customisations
• Custom themes, color palettes, or dietary requirements must be communicated at least 48 hrs before the event.
• Escena will make reasonable efforts to accommodate requests but cannot guarantee availability.

Weather Contingency
• For outdoor setups, Escena will offer a contingency plan for bad weather (e.g., alternative indoor location or shelter).
• Escena reserves the right to cancel or modify outdoor set-ups in unsafe conditions.

Liability
• Escena is not liable for any injuries, accidents, or damages occurring during the use of our services or hire items.
• The Customer assumes all risks associated with the use of hire items.

Additional Fees
• Additional fees may apply for:
  - Extended hire periods
  - Customizations
  - Last-minute changes
  - Delivery outside standard service areas

Contact Information
For updates, questions, or emergencies, contact us at:
• Phone: 021 02212437
• Email: hello@escena.co.nz

For refund information see Refund policy.

By booking with Escena, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Escena for your event.